Joshua Mace

Product / UX / Design


  • 17+ years product design and user interaction experience
  • 14+ years experience with high-traffic, enterprise-level web applications
  • 8+ years mobile & responsive design experience
  • 6+ years product and project leadership experience


  • Ownership of the user experience from end to end.
  • Product design ownership, including strategy and roadmapping.
  • Balance business needs with budget constraints and develompent/technical feasability.
  • Systematic problem-solving of complex, cross-functional issues.
  • Communicate directly with stakeholders at all levels to ensure satisfaction.
  • Influence and sell ideas to gain approval throughout a project.
  • Communicate directly with end users, conduct research and write user stories.
  • Determine scope of effort and prioritization within the backlog.
  • Effectiveness in Agile, Agile-ish, Waterfall and everything in-between.
  • Maintain and evolve consistency across a multi-product platform.
  • Oversee proper implementation of designs by development team.

UX Certification Badge from Nielsen Norman Group


University of South Carolina-Aiken, 1994-1997
Music Theory Major

References & work examples available upon request.

Work Experience

January 2020 to present
Senior Product Manager
The Walt Disney Company - Parks, Experiences, and Products/Technology & Digital - Disney Cruise Line
Orlando, FL

Strategic planning and design oversight of a multi-product software portfolio supporting all logistics, operations, and crew resources for the entire DCL fleet of ships and the island.

July 2016 to December 2019
Senior UX Designer
Swampfox Technologies, Inc.
Columbia, SC (remote)

Swampfox builds products and custom software solutions to manage call centers, customer service and customer experience for large corporations, including many Fortune 500 companies. My role is cross-functional... to act as a product owner by collaborating with the business team and SMEs to interpret high level requirements, identify and prioritize user tasks, and integrate them into the product roadmap. I play an active role, coordinating with project management and the dev team to determine timeline and perform backlog grooming. Additionally, it's my responsibility to design an inclusive user interface, including all the deliverables necessary, and work directly with the development team to implement the designs.

March 2015 to July 2016
Application Engineer (UX)
Waukegan, IL (remote)

Tasked with building a new product, I collaborated with the SME to define and visualize each requirement. I prototyped and presented those features to stakeholders, and ensured approval of the design. I provided all design documentation and communicated with the developers to put together a schedule for each sprint.

April 2014 to May 2016
User Experience Supervisor
Quest Controls, Inc.
Palmetto, FL (remote)

My responsibilities at Quest consisted of gathering requirements for the UI from the sales and product management teams. Clarifying those requirements with stakeholders and customers, and working with the development team to come up with a schedule and implementation plan.

January 2010 to April 2014
User Experience Team Lead
BlueCross BlueShield of South Carolina
Columbia, SC

BCBSSC has one of the largest claims processing systems in the world, and with over 12,000 employees is one of the largest employers in South Carolina. As part of the Presentation Application Systems team, my primary responsibilities included working with key stakeholders to create a product vision and roadmap, usability oversight, designing and building prototypes and wireframes, HTML and CSS, and close integration with the Business Analysts and JSF Developers.
As UX Team Lead, I managed a small group of Visual Designers, Interaction Developers and Usability Engineers. Prior to my coming to BCBSSC, Systems Analysts were still using Visio and Powerpoint to build mockups to pass to the development team. This process created a huge delta between the application designed and the end product. Under my leadership, the newly formed UX Team designed and coded a custom prototyping platform based on tools and technology already in place and approved.
This new process, implemented alongside good usability practices and semantic HTML/CSS, allowed for rapid, accurate, and browser-based prototyping, which greatly increased the quality and efficiency of both the design and development teams.
A key aspect of my role required regular, often weekly presentations with executive-level stakeholders and their customer counterparts. My overarching responsibility was to align the vision for the project solution, evangelize that solution, and gain approval so the project could move forward while maintaining quality.

January 2013 to August 2013
Director of Media & Communications
Saint Andrews Presbyterian Church
Irmo, SC

Manage and provide creative and technical oversight over all aspects of design (branding, promotion, and multimedia) and technology (web development, communications, and hardware). It was my responsibility to respond to issues with computer equipment and the internal network, create content for the church website and all social media posts, and design all print publications. My role at SAPC also included all responsibilities related to the Assistant to the Music Director position, which I also held.

January 2010 to December 2012
Mobile UX/IA Consultant
Avail Technologies
Augusta, GA
May 2008 to January 2010
Lead Designer, eMedia Team
Morris Visitor Publications
Augusta, GA
October 2006 to May 2008
Web Designer
Morris DigitalWorks
Augusta, GA
January 2003 to October 2006
Web Designer
Rhodes Financial Services
Evans, GA
October 1998 to January 2003
Co-Owner & Designer
Mace Graphics
North Augusta, SC